Shipping policy
1. Processing Time
All orders are processed within 1–3 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information (if available).
⚠️ Please note: During peak seasons, holidays, or due to unforeseen circumstances, processing times may be slightly longer. We appreciate your patience and understanding.
2. Shipping Time
After processing, delivery times typically range from 5–10 business days, depending on your location and shipping method.
We work with international shipping partners to ensure fast and reliable delivery.
While we strive to deliver within the estimated timeframe, shipping times may vary due to factors beyond our control, such as customs delays, international shipping conditions, or local postal service performance.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery address and order size.
Any additional import duties, taxes, or customs fees imposed by your local authorities are the sole responsibility of the customer.
4. Customs, Duties, and Taxes
T. Waeber E-Commerce (Renuvia US) is not responsible for any customs duties, import taxes, or additional charges incurred once the shipment reaches your country.
Customs policies vary widely; please contact your local customs office for more information before placing your order.
If a package is refused due to unpaid duties or taxes, the customer will remain responsible for the original shipping charges and any return shipping costs.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number (if available).
Tracking information may take up to 48 hours to update after the order is dispatched.
6. Undeliverable Packages
If a package is returned to us due to an incorrect shipping address provided by the customer, refusal at delivery, or failure to claim the package, the customer will be responsible for the shipping charges associated with reshipping the order.
7. Lost or Delayed Shipments
While we do everything possible to ensure your order arrives on time, T. Waeber E-Commerce is not responsible for delays caused by customs, carrier errors, weather conditions, or other factors beyond our control.
If your package appears to be lost, please contact us at info@renuvia-care.ch and we will assist you in locating it.