Refund policy

We want you to be completely satisfied with your purchase. Please read our return policy carefully before placing an order.

Return Period

You have 14 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, the item must:

• Be unopened, unused, and in its original, undamaged packaging.

• Include all original tags, labels, and accessories.

• Be accompanied by the original receipt or proof of purchase.

Items that have been opened, used, or are not in their original packaging cannot be returned or refunded.

How to Start a Return

To initiate a return, please contact us at info@renuvia-care.ch.
If your return is approved, we will provide you with return instructions and the return address.

Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.

Non-Returnable Items

We cannot accept returns on the following:

• Opened or used products

• Personalized or custom-made items

• Personal care and hygiene products

• Sale items or gift cards

• Hazardous materials, flammable liquids, or gases

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@renuvia-care.ch